Phoenix TS

Decision Making & Problem Solving Training

BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!

Course Overview

Phoenix TS’ Decision Making and Problem-Solving Training course helps participants make the best decisions within the federal workplace through the problem-solving process. Interactive lessons will teach participants to plan, frame, and research decisions. At the end of this course, participants will gain problem-solving skills that will enable them to make proper decisions and formulate the most effective strategies to combat the root issues.

This training teaches students how to:

Define decisions
Apply appropriate decision frames
Avoid overconfidence
Deal with uncertainty
Develop numerous high-quality options
Evaluate and select a final option
Review and learn from experience
Identify optimal decision outcomes
Identify and manage linked decisions

Schedule

Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 301-258-8200.

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Course Objectives

Applying problem solving steps and tools
Analyze information to clearly describe problems
Identify appropriated solutions
Think creatively and be a contributing member of a problem-solving team
Select the best approach for making decisions
Create a plan for implementing, evaluating, and following up on decisions
Avoid common decision-making mistakes

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Course Outline

Module 1: Overview

Module 2: Definitions

Defining Problem Solving and Decision Making
Problem Identification
Eight Essentials to Defining a Problem
Problem Solving in Action

Module 3: Making Decisions

What it Means
Types of Decisions
Facts vs. Information
Decision-Making Traps

Module 4: Getting Real

Module 5: The Problem-Solving Model

Model Overview
Real Problems
Phase One
Phase Two
Phase Three

Module 6: Case Study

Module 7: The Problem-Solving Toolkit

The Basic Tools
The Fishbone
Degrees of Support
Creative Thinking Methods
Brainstorming and Brainwriting

Module 8: Aspirinia

Decision Information
Individual Action Steps

Module 9: Swotting Up

SWOT Analysis
Individual Analysis

Module 10: Making Good Group Decisions

Working Toward the Decision
Avoiding Fatal Mistakes

Module 11: Analyzing and Selecting Solutions

Selecting Criteria
Creating a Cost-Benefit Analysis

Module 12: Planning and Organizing

Introduction
Follow-up Analysis
Evaluate
Adapt, Close, and Celebrate

Module 13: Overview of Emotional Intelligence

Module 14: History of Emotional Intelligence

Module 15: Emotional Intelligence Defined

Definitions and Thoughts

Module 16: EI Blueprint

Module 17: Optimism

What is Optimism?
ABCs of Optimism
Pessimism vs. Optimism
Adversities

Module 18: Validating Emotions in Others

Module 19: Understanding Emotions

The Seven Human Emotions
Positives and Negatives
The Emotional Map

Module 20: Setting Your Personal Vision

Defining Your Principles
Understanding Your Values
Considering Your Strengths and Talents
What’s Standing in Your Way?
Think in Terms of Relationships
Creating Your Vision Statement

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