BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!
Course Overview
Phoenix TS ITIL Specialist: Drive Stakeholder Value course covers key topics such as SLA design, multi-supplier management, communication, relationship management CX and UX design, customer journey mapping. Participants will learn to increase stakeholder satisfaction.
Our 3-day instructor-led ITIL Specialist: Drive Stakeholder Value training and certification course in Washington, DC Metro, Tysons Corner, VA, Columbia, MD or Live Online is integral to business success in the current competitive landscape.
Schedule
Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 301-258-8200.
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Course Objectives
- Effectively manage stakeholders and foster valuable relationships
- Optimize Customer Experience and User Experience
- Embed a customer-centric approach to service design
- Evolve service level agreements into experience level agreements
- Develop mutually agreed requirements
ITIL Specialist: Drive Stakeholder Value
Exam Details
ITIL Specialist: Drive Stakeholder Value Training FAQs
BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!
Phoenix TS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints re-garding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org
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